Returns & Exchanges
At Balaji Wafers, we ensure every snack reaches you in peak condition; however, due to the perishable nature of our products, we only accept returns for damaged or incorrect items within 24 hours of delivery.
Inspect Goods
Upon receiving your order, please immediately check the packaging for any signs of tampering, leakage, or physical damage.
Contact Support
If you find a discrepancy, email our customer care team with your order ID and clear photographs of the damaged product and invoice.
Verification
Our quality assurance team will review your request within 48 hours to verify the claim against our shipment logs and batch standards.
Settlement
Once approved, we will initiate a replacement shipment or issue a credit note to your account, as per our food safety and refund guidelines.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing